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Continental Rewards Mechanics and Terms & Conditions



PURPOSE:

  • The Continental GEMS Employee Rewards and Recognition Program is built and run to recognize the performance of employees and reward outstanding work and commitment to excellence.

ELIGIBILITY

  • Any employee in good standing and enrolled by HR into the platform are eligible to participate, earn points, and redeem rewards.
  • Employees will be enrolled by HR on the Employee Rewards platform.

MECHANICS

  • Earn points and redeem rewards through performance goals attainment. The more employees perform, the more points they earn and get bigger rewards.
  • Awarding of points and redemption of rewards using the points will be subject to HR policies and good standing of the employee.

AWARDING OF POINTS

  • The GEMS employee program awards points to employees with the best performance and KPIs
  • HR will update the KPI results of each employee. Managers will select the employee who will be awarded monthly. Another panel will select quarterly and yearly awardees.
  • Points will be credited to each awardee by HR. Employees will receive an email when they get new points.
  • Points earned are to be used to redeem rewards.
  • Points earned are non-transferable.

REDEMPTION OF REWARD

  • Rewards can be redeemed online in the Employee Rewards platform. Each item will have required points to be redeemed. If the employee has enough points, then he/she can redeem the item.
  • Physical rewards are delivered to the address you specify in the checkout page. It takes 7 business days for a Metro Manila address and 12 business days for provincial locations.
  • Rewards may be delivered to someone else (please specify during checkout). Ensure the recipient knows the redeemed item is coming/about to be delivered and is available to receive the reward.
  • Digital rewards will not require a delivery address. Digital rewards will be sent to your Rewards account via a downloadable PDF file (for example, travel voucher) OR direct to your external merchant account (Autosweep RFID, etc.).

IMPORTANT MATTERS

  • All online transactions and redemptions are final.
  • All points are valid for redemption until Dec 31 only. After Dec 31, points will expire and cannot be used for redemption.
  • For questions on points awarded, KPIs, and goals, please contact Continental GBS Manila HR.
  • For questions about products or delivery of reward items, please call 02.88152055 or leave a message on the “Contact Us” page of the Continental Rewards website.
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